Senior Product Support Engineer

Responsibilities

• Provide second line consultation to independently debug complex security and network problems
• Partner with Engineering to assist customers with testing, troubleshooting, and reproducing issues to verify problems
• Document incident resolutions in technical databases and provide direct feedback to Engineering and Operations teams
• Develop department training programs and mentor engineers on advanced troubleshooting and case management skills
• Analyze customer use-cases to provide strategic input on product and code changes throughout the development cycle

Languages