Key Account Manager

Responsibilities

• Strategic Account Growth: Proactively identify, negotiate, and close expansion opportunities (upsells and cross-sells) within your existing book of business to exceed growth targets.
• Relationship Management
• Build and maintain deep-rooted relationships with key stakeholders, business users, and procurement teams to ensure long-term partnership health.
• Retention & Renewals
• Partner closely with dedicated Renewal Managers to ensure a seamless renewal experience. You will provide the strategic context and account health insights necessary to mitigate churn risk and facilitate timely contract executions across your territory.
• Customer Advocacy
• Act as the "voice of the customer" within Acquia, collaborating across Sales, Technical
• Support, and Finance to resolve issues and optimize the customer journey.
• Strategic Planning
• Create and execute data-driven territory plans designed to maximize both account retention and lifetime value (LTV).

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