Customer Success Manager (Partners)

Responsibilities

• Be the trusted partner advisor: Run regular business reviews and executive-level QBRs. Cover partnership status, current and future joint integrations, and the value Prove delivers. Align with partner leadership on commercial goals, joint marketing, and long-term plans.
• Own partner health
• Partner NPS and the overall health of your partner portfolio. Become an expert on each partner's business model and downstream use cases.
• Grow indirect revenue: Forecast live revenue flowing through partners and understand their pipelines and seasonality. Secure renewals on time. Work with
• Partner Account Managers on volume commitments, added AGV, and cross-sell/up-sell.
• Drive adoption: Work with Account Directors and Technical Account Managers to find optimization opportunities and maximize the value partners get from Prove.
• Resolve and escalate
• Create, track, and escalate partner issues across
• Support, SC, Product, Data Science, and Fraud.
• Know the product: Understand how our products embed into third-party platforms, and explain new features in terms of partner and end-user benefit.

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