Technical Program Manager

Responsibilities

• Own the integration project plan for enterprise engagements, including milestone deliverables, dependencies, and implementation timeline
• Be the client’s trusted point of contact throughout the integration: Communicating regularly & proactively, surfacing risks early, and deeply understanding the client’s requirements
• Track client-specific product feature requests from intake through resolution, so tickets filed with Engineering and Product don't get lost or stall without visibility
• Establish RACI and roles/responsibilities upfront on every engagement, so accountability is unambiguous to both Sardine and the client's project office
• Manage regular, structured communication across Engineering, Product, Integrations, and the client — and manage client expectations proactively rather than reactively
• Ensure deliverables and artifacts are organized, current, and owned by the right person
• Build real fluency in the Sardine product so you can engage as a thought partner on feature requests, not just relay status between the client and the team
• Report on project health: deliverable slippage and root cause, dependency risk, and capacity planning across concurrent enterprise engagements

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