Program Delivery Manager

Responsibilities

• Lead large end to end implementations of BriteCore’s platform, consistently achieving accelerated timelines (4-8 months) and meeting budget constraints
• Act as the primary liaison for our largest customers, cultivating trusted relationships, managing expectations proactively and carefully controlling project scope to prevent delays and control costs
• Collaborate strategically with cross-functional teams, including Implementation Analysts, Product Owners, Engineering, QA, and key business stakeholders, to articulate clear business requirements and deliver high value outcomes
• Create and manage detailed, actionable project plans, maintaining transparent communication and effective resource coordination throughout the entire project lifecycle
• Continuously enhance implementation processes, driving efficiencies that shorten timelines, lower costs and consistently produce outstanding deliverables
• Provide clear, insightful updates and progress reports to executive stakeholders at BriteCore and within customer organizations, ensuring visibility and alignment
• Strategically allocate resources, ensuring milestones are reliably met and accurately forecasting future project needs through detailed effort tracking
• Facilitate focused, outcome driven meetings, documenting clear decisions and action items with accountability clearly defined
• Identify potential risks and challenges proactively, communicating transparently with stakeholders and implementing effective mitigation strategies
• Up to 20% of domestic overnight travel is required for this role

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