Manager, Customer Success, Enterprise - DACH

Responsibilities

• Manage a team of Enterprise Customer Success Managers who work to delight our customers each and every day.
• Balance the needs of our customers, our business and our teams to deliver superior outcomes in each area.
• Guide team in monitoring customer health and identify opportunities to improve customer satisfaction and retention.
• Communicate with decision makers to gain an understanding of their unique perspectives and priorities to create and expand relationships.
• Collaborate with leadership across matrixed account team across geographies, getting teams aligned and working toward the same goals.
• Analyze customer insights, prioritize feedback, product data and market trends to identify opportunities for improvement in collaboration with product teams.
• Provide mentorship an coaching to the team to help them develop their skills and achieve their individual targets while conducting regular performance feedback and evaluations.
• Hire, and onboard new members of the Enterprise Customer Success team to support business growth goals.
• Contribute to annual and quarterly planning including delivering on company mission.
• At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.

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