Principal AIOps Architect - Cloud & Agentic AI

Responsibilities

• Direct large-scale AIOps, Intelligent Operations, Agentic AI, and automation transformation programs by establishing target-state architecture, modernization roadmaps, governance frameworks, and reusable solution patterns
• Design observability and operational intelligence solutions spanning metrics, logs, traces, events, topology, service dependencies, incidents, deployments, and configuration changes to support anomaly detection, event correlation, service-impact analysis, and AI-assisted root cause analysis
• Build Agentic AI solutions for IT Operations leveraging Amazon Bedrock/AgentCore, Microsoft Foundry/Azure OpenAI, or Gemini/Vertex AI Agent Engine to support reasoning, knowledge retrieval, tool invocation, multi-step investigation, recommendations, and operational decision-making
• Develop autonomous and semi-autonomous remediation solutions incorporating policy controls, identity and access verification, risk assessment, Human-in-the-Loop approvals, rollback, recovery validation, auditability, and feedback loops
• Connect AIOps platforms with ITSM/CMDB, observability, CI/CD, cloud-management, knowledge, security, automation platforms, and enterprise APIs, including ServiceNow or similar tools
• Oversee enterprise architecture reviews, solution assurance, design authority decisions, non-functional requirements, security, resilience, scalability, operational governance, and technical leadership across Cloud, SRE, DevOps, Platform, Operations, and AI teams
• Head RFP/RFI/RFQ efforts and pre-sales solutioning, covering technical discovery, solution architecture, transformation strategy, estimations, staffing models, implementation roadmaps, assumptions, risks, dependencies, TCO analysis, and technical proposal creation
• Interact with senior customer and executive stakeholders, run architecture workshops and solution defenses, and partner with Sales, Pre-Sales, Delivery, Engineering, Practice, and Commercial teams to craft technically sound and competitive solutions

Languages