Product Support Specialist - EMEA

Responsibilities

• Hello! We're Barry and Harrison, Support Managers at Ashby. We're excited to share that we're hiring Product Support Specialists in Europe.
• Please note: we’re currently hiring Product Support Specialists to work one weekend day in exchange for a weekday off. This role will follow either a Tuesday–Saturday or Sunday–Thursday schedule, with occasional adjustments for holidays or business needs. You can share your preferred working hours in your application.
• Over the past few years, we’ve built a team of Ashby experts who delight customers through keen attention to detail, deep product knowledge, and fast, thoughtful support. By joining the team, you’ll contribute to delivering that same world-class experience.
• Absorbing and synthesizing highly technical work from our Engineering Team to create enablement for technical up-leveling of the broader Support Team.
• Developing workflow automation allowing for better team cohesion and efficacy.
• You've done B2B support across company sizes, from SMB to enterprise.
• Your recent experience is primarily customer success management, account management, or customer onboarding
• You're more drawn to coordination, enablement, or team leadership than spending your days deep in tickets.
• You avoid getting in the weeds of solving technical problems; each member of our support team is highly technical and capable of solving deeply complex tickets.
• You prefer to support a product you can know the ins and outs of quickly (such as a point solution) rather than a product that is rapidly evolving with quite a bit of surface area.

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