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Head of Customer Service and Support
Zeyro
Armenia · On-siteSalary not disclosedcontractStaff.am
We are looking for a Head of Customer Service and Support with a strategic mindset and strong analytical and leadership skills, who will take charge of organizing, managing and continuously developing the Company's customer service processes. The main goal of the position is to ensure high-quality customer service, efficient operational processes and a positive customer experience, using modern technological solutions, automation tools and data-driven management approaches. The employee will be responsible for internal service teams, specialized…
Responsibilities
- 1. Development and implementation of the customer service strategy
- Develop and implement a unified customer service strategy.
- Organize the operation of a multichannel service system through telephone calls, online chat, the website and social networks.
- Ensure service availability 24/7.
- Define service quality standards, procedures and control mechanisms.
- 2. Team and operational process management
- Manage the customer service team's work, ensuring an effective organizational structure.
- Organize the distribution of employees' work, performance evaluation and professional development.
- Coordinate cooperation between internal departments and external partners.
- Introduce mechanisms for increasing work efficiency and monitor their implementation.
Languages
- Work format
- On-site
- Seniority
- Senior
- Posted
- 5 Nov 2026
- Last verified
- In the last 3 days
- Apply by
- 5 Dec 2026
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