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Senior Manager, AI Customer Success
Webflow
Remote · United StatesSalary not disclosedfull-timeWebflow Careers
We’re looking for a Senior Manager, AI Customer Success to help us build and lead the Customer Success team for Source by Webflow, a new platform where marketing teams and their AI agents launch, optimize and scale digital experiences together. Source is in limited research preview today, and this team will support customers as it moves into commercial availability.
Responsibilities
- Lead and grow the Source CS team: hire and coach as adoption grows, and build a culture of experimentation and shared learning.
- Manage strategic Source accounts: serve as an executive sponsor and build relationships with senior marketing, web and engineering leaders.
- Drive retention and expansion: own renewals, forecasting and account health; partner with Sales on expansion and negotiations; and guide account plans that grow use cases and adoption.
- Own customer outcomes: partner with Forward Deployed Engineers and Solution Architects to move from pilot to production, define success and ROI, and use performance data to drive improvements.
- Build the Source CS operating model: create playbooks, health metrics and AI-powered workflows; partner across teams to shape the roadmap and develop customer references and case studies
Languages
- Work format
- Remote
- Seniority
- Lead
- Posted
- 9 Oct 2026
- Last verified
- In the last 5 days
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