Senior UX Researcher, Commerce (Fixed-Term)

Responsibilities

• Spearhead holistic user research initiatives spanning digital commerce and enterprise portals, directing efforts from initial scope formulation to strategic actionable guidance.
• Design and execute user interviews, usability evaluations, concept testing, card sorting, alongside diverse qualitative evaluation techniques.
• Collaborate closely with
• Design, Product Management, Engineering, Insights, Marketing, and Commercial partners to surface critical research priorities.
• Synthesize investigative work into impactful deliverables, such as journey maps, entry point analysis, Jobs to Be Done, page-level goals, and friction mapping.
• Assess user experiences by integrating qualitative findings with analytics metrics, experimentation outcomes, and heuristic standards.
• Articulate themes effectively to leadership, tying customer motivations directly to overarching business and product metrics.
• Elevate internal research operations through scalable frameworks, standardized templates, and lightweight workflows that streamline design validation choices.
• This is a 6 month, fixed-term remote US role with a slight preference for candidates based in San Francisco, San Diego, or Boston.

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