Adminstrator

Responsibilities

• Manage and coordinate grooming appointments and bookings
• Communicate with clients via phone, social media and messaging platforms
• Welcome clients and provide a warm, professional customer experience
• Consult customers on grooming services and help them choose the most suitable options
• Handle sales in the pet shop, including product recommendations and upselling
• Coordinate closely with groomers and the hotel team to ensure smooth daily operations
• Maintain Malti’s premium service standards and brand image

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