Sr. Manager, Success Operations

Responsibilities

• Set the strategy, tooling, and outcome goals for the operations behind our biggest growth areas: launching and scaling new partner motions, keeping the supply of qualified pros ready, running the hands-on fulfillment that ensures jobs get matched and completed, and driving the test-and-learn engine that improves…
• Serve as the single Commercial Ops liaison to Partnerships, translating new partner commitments and growth spikes into staffed, tooled, supply-ready frontline execution.
• Lead execution across Success, Partnerships, Product, Data Science, and Finance, resolving dependencies and adapting priorities as partner volume and supply needs change.
• Oversee the supply health model, dashboard, and levers, directing where to acquire, reactivate, or adjust pricing and job-fit while giving leaders a clear view of coverage, gaps, and required actions.
• Own headcount and capacity forecasting, business reviews, and executive narratives that translate fulfillment and supply signals into staffing plans and actionable directives.
• Set the test-and-learn strategy for fulfillment approaches, go-to-market motions, AI-enabled workflows, and automation, determining when to pilot manually and when to invest in scalable solutions.
• Lead and evolve a high-performing team of senior individual contributors, and/or operations analysts through strategic hiring, coaching, performance management, role clarity, and team-composition decisions.
• In order to be successful, you must bring
• 7+ years in Customer Success Operations, Marketplace Operations, Revenue Operations, Business Operations, or similar roles, including experience managing senior individual contributors.
• A background that blends strategic thinking with hands-on operations (for example strategy and operations, management consulting, or a GM or founder role), with a track record of breaking down ambiguous, high-complexity problems and turning them into clear, executable plans.

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