Senior End-User Support Engineer

Responsibilities

• Assist end users located on-site through a combination of in-person and remote support methods
• Take charge of configuring and installing computer hardware, systems, printers, and scanning devices
• Work closely with service providers and network engineering staff to sort out technical difficulties
• Keep meeting room equipment properly maintained and consistently operational
• Make sure tickets are handled within SLA requirements and expected response times
• Direct software installation efforts and resolve any accompanying technical obstacles
• Oversee incident tickets throughout their complete lifecycle, from initial report to final closure
• Conduct upkeep within the server room to keep equipment performing dependably
• Manage the arrangement and organization of cabling for IT hardware
• Comply with documented IT Work Instructions while performing routine responsibilities

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