Senior Application Support Engineer (3rd Level)

Responsibilities

• Deliver Level 3 application support for the CLM system within an agile organization
• Diagnose and resolve complex incidents, perform root cause analyses, and identify improvement opportunities
• Work with database systems (MS SQL Server, PostgreSQL, Oracle) for analysis and troubleshooting
• Use basic Java skills for application-level debugging and configuration review
• Perform Linux/Unix administration tasks for logs, scripting, and operational maintenance
• Manage Release and Product Lifecycle processes, ensuring timely and controlled deployments
• Support system configuration, standard software parameterization, and related operational activities
• Collaborate with internal and external stakeholders to ensure seamless service delivery and operational efficiency
• Participate in agile ceremonies and process improvements to enhance system reliability
• Provide on-call support and occasional weekend availability to handle critical issues

Languages