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Engineering Manager

Customer.io

Remote · Americas$15,417–17,917 gross/mofull-timeCustomer.io Careers

Hi, I'm Paul, VP of Engineering at Customer.io. We're always looking for thoughtful, driven Engineering Managers to add to our org.

Responsibilities

  • Care deeply about our customers and their outcomes
  • Lead your squad to deliver real customer value by owning projects end to end—from planning through delivery, quality, and follow-through
  • Drive execution: set milestones, keep work moving through ambiguity and competing priorities, and ship in small, observable increments rather than waiting for a release window
  • Make confident decisions when the path isn't obvious, and lead your team through them
  • Set the operating rhythm that helps your team move fastest, rather than defaulting to ceremony for its own sake
  • Ensure your squad's solutions are scalable, architecturally sound, flexible, and secure, with strong peer-review, QA, documentation, deployment, logging, and monitoring practices
  • Stay close to the work—jump into design reviews, architecture calls, and incidents rather than watching from a distance
  • Provide direct, timely, and specific coaching, and create meaningful development opportunities for your direct reports
  • Participate in an on-call rotation as required, supporting the reliability of the systems you build
  • Hire, onboard, and manage performance so the right people are in place to hit your squad's goals

Languages

    Work format
    Remote
    Seniority
    Lead
    Posted
    4 Aug 2026
    Last verified
    In the last 5 days

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