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Director, GTM Finance
Customer.io
Remote · Americas$16,667–21,250 gross/mofull-timeCustomer.io Careers
We're hiring for strategic finance horsepower first: someone who builds models from a blank page, challenges assumptions, and earns trust with senior executives. Deep GTM fluency matters just as much — but for a strong finance generalist, that business partnership often shows up in the work rather than the title.
Responsibilities
- Own the GTM P&L end-to-end — revenue, gross margin, and opex across Sales, Marketing, and Customer Success — not just a spend-efficiency lens.
- Drive unit economics and the growth funnel model — CAC, LTV/CAC, payback, magic number, and cohort/retention analysis across self-serve and sales-assisted motions.
- Own the ARR roll-forward, bookings, and revenue forecasting — auditable, reconcilable, and independently stress-tested against top-down assumptions.
- Partner with Sales and RevOps on capacity planning, deal economics, and pricing — protecting margin and ARR quality without slowing deal velocity.
- Build and own the monthly/quarterly GTM reporting package for the exec team and Board, with variance analysis that explains root cause.
- Champion AI-enabled finance workflows and build the GTM finance team as Customer.io scales past $250M+ ARR.
Languages
- Work format
- Remote
- Seniority
- Head
- Posted
- 30 Jul 2026
- Last verified
- In the last 5 days
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