Customer Support Specialist I

Responsibilities

• Own the daily execution and delivery of Media Intelligence Digests across a portfolio of client accounts
• Review and deliver client digests while consistently meeting established delivery deadlines and service-level expectations
• Perform detailed quality assurance reviews to ensure every digest is accurate, complete, and aligned with client expectations before delivery
• Monitor active client review windows, coordinate revisions, and ensure requested changes are completed quickly and accurately
• Troubleshoot delivery issues in real time, identify root causes, and escalate operational or technical issues when appropriate
• Develop expertise in account-specific requirements, preferences, and recurring workflows to provide consistent, high-quality service
• Partner closely with Editorial, Customer Success, Customer
• Support, Onboarding, and Product and Engineering teams to resolve issues and continuously improve the client experience
• Identify opportunities to improve workflows, documentation, and operational processes that increase quality, consistency, and scalability
• Help onboard new digest accounts by supporting operational readiness and documenting best practices

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