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Support Engineer

EPAM Systems

Switzerland · On-site · relocationSalary not disclosedfull-timeEPAM Systems Careers (offices abroad)
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We're looking for a Support Engineer to join our team in Lausanne, Switzerland in an onsite working mode. In this role, you will act as the physical face of EPAM IT at our client’s key offices, bridging the gap between remote Service Desk teams and on-the-ground technical intervention across a large enterprise device estate.

Responsibilities

  • Diagnose and resolve hardware issues including laptops, docking stations, monitors, peripherals, printers and mobile devices
  • Perform physical device swaps, diagnostics and coordinate warranty dispatch with the vendor (Lenovo preferred)
  • Execute local network troubleshooting such as port patching, Wi-Fi signal issues and AV/VC equipment checks
  • Support server room walk-throughs when requested (cable checks, hard drive swaps, visual inspections)
  • Deliver executive-level support for local offices, including VIP and boardroom meetings
  • Manage staging of new devices: receive, unbox, asset-tag, enroll via Intune/Autopilot and prepare for user handoff
  • Coordinate device decommissioning, secure wiping and end-of-life processes
  • Maintain local device stock and spares inventory and coordinate replenishment with Workplace team
  • Act as first responder for meeting room technology issues and support traders with telephony setups where needed
  • Assist users with daily application problems and general troubleshooting

Languages

    Work format
    On-site
    Seniority
    Mid
    Posted
    29 Sept 2026
    Last verified
    In the last 5 days

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