Senior HPC Support Engineer - Ethernet and AI Infrastructure

Responsibilities

• NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world.
• We are seeking a highly motivated Senior HPC Support Engineer – Ethernet / AI Infrastructure to be engaging with our prestige customers, passionate about data center and networking technologies, to provide comprehensive solutions for sophisticated installations, maintenance, or operations for a broad scope of groundbreaking networking products. As a member of our NVEX Global Technical Support team, you are a conscientious, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring that a high level of customer satisfaction is maintained and delivered. Significant part of the role is also to collaborate with Engineering, Marketing, and Support teams regularly on technical issues.
• Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproductions, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (multi-distro), with the focus on NVIDIA Ethernet Switching technologies and our End-to-End Solutions such as NVIDIA Spectrum-X.
• Responding to customer product support inquiries via telephone, email or conference calls
• Participate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.
• As a technical resource develop, re-define and document standard methodologies to provide to internal teams(Support/R&D) for support process and improvements
• 5+ years in providing in-depth Customer Support and debugging for hardware and software products.
• Intellectual curiosity, positive attitude, flexibility, analytical ability, self-motivation, and team-oriented including professional-level communication skills, interpersonal skills, with the ability to maintain and lead the overall resolution for any critical issue raised by our customer, under all circumstances.

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