Senior Technical Support Engineer

Responsibilities

• Respond to customer inquiries and provide technical guidance regarding Vultr products and services, including complex or escalated issues.
• Directly engage with strategic customers via email, Slack, Zoom, Google Meet, and other channels.
• Develop and maintain deep expertise in an assigned technical domain — such as Kubernetes, GPU infrastructure, distributed storage, virtualization, or enterprise networking — and transfer that expertise to fellow Senior Technical
• Support Engineers so the team carries redundant depth.
• Train Technical
• Support Engineers in advanced Linux troubleshooting and in the architectures of Vultr’s strategic and VIP accounts.
• Author and maintain advanced troubleshooting documentation, runbooks, and knowledge base content.
• Support Customer Success Managers by preparing the technical inputs for quarterly business reviews, and attend QBRs to present and discuss that analysis.
• Identify recurring issues and incident patterns across strategic accounts, and feed those insights to engineering and account teams to reduce repeat impact.
• Serve as the terminal technical escalation point within Technical

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