Director, Client Partner

Responsibilities

• Act as the Client
• Partner with clients, internal teams, and BU Heads / Sales Leads owning large complex accounts or portfolio of medium-sized accounts
• Align with EPAM Account Managers and Account Management Senior Leadership to co-develop / support account plans and strategies for delivery, growth, and client satisfaction
• Serve as the engagement owner and work directly with client business and/or IT teams to position the engagement and EPAM for success
• Understand the intersection between technology and customers
• Serve as an expert Consultant leading Business transformation/Product strategies and roadmaps
• Stay up to date on industry trends and market changes that impact clients' businesses. Use this knowledge to engage C-suite leaders in strategic AI discussions and highlight how EPAM's AI solutions can address their operational, sustainability, and digital transformation needs
• Develop and oversee delivery approaches and work closely with project/program management to ensure successful delivery through an integrated delivery model
• Responsible for shaping solutions and properly scoping / pricing engagements, establishing optimal operating models and project team organization, and leading the transition from the sales process to the delivery phase
• Serve as the product owner; partner with clients to help craft the product vision and roadmaps and create compelling customer value propositions and strategies

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