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Senior Forward Deployed Engineer, Managed Services
Outreach
Remote · HyderabadSalary not disclosedfull-timeOutreach Careers
You'll join our India-based Managed Services team, chartered with building our customers' AI Agents beyond what was set up during implementation: opening new use cases and growing Amplify credit and product consumption. You’ll own and expand our largest, most complex portfolio of accounts and guide customers through best practices and hands-on configuration to drive outcomes and deepen adoption.
Responsibilities
- Build, configure, and tune new AI Agents (Revenue, Deal
- Research, Conversation, Forecasting) beyond initial implementation to expand automation and drive credit consumption
- Design and manage context-aware prompts for each customer's AI Agent use cases
- Manage configuration for onboarded customers: identify gaps and opportunities, then design, configure, and troubleshoot solutions in real time as their needs evolve
- Partner with GTM Account Teams on expansion, renewal, and delivery needs, and share client health insights
- Resolve escalations and at-risk accounts fast; share trends with your Practice Manager to prevent repeat issues
- Set best practices for agent configuration and prompt design across the team, not just your own accounts
- Act as a technical escalation point for peer consultants and partner directly with Product on gaps surfaced by strategic customers
Languages
- Work format
- Remote
- Seniority
- Senior
- Posted
- 8 Oct 2026
- Last verified
- In the last 5 days
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