Senior Dynamics CRM Functional Consultant

EPAM Systems

Armenia · On-siteSalary not disclosedfull-timeEPAM Systems Careers

EPAM is expanding its Microsoft Business Applications team, and we’re looking for an experienced Consultant to handle client communication, gather requirements and co-design solutions on Microsoft Dynamics 365 CRM, Power Platform and Copilot Studio. You’ll work with distributed teams, contribute to client management and solution implementation to help deliver measurable value to global enterprise clients.

Responsibilities

Analyze business requirements and translate them into functional specifications
Configure Microsoft Dynamics CRM to align with client needs and business processes
Enhance existing CRM AI/Copilots capabilities
Collaborate with technical teams to ensure integration of solutions
Engage with clients to gather feedback and set clear expectations
Perform impact analysis and highlight changes to business processes
Facilitate communication between stakeholders and technical teams
Manage CRM-related projects from initiation through completion
Conduct extra activities like testing, user training and managing project documentation
Support the adoption of Agile practices within the team

Languages

Work format: On-site
Seniority: Senior
Posted: 29 Sept 2026
Last verified: In the last 3 days

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