Associate Manager, Strategy & Operations (In-Store)

Responsibilities

• The Strategy & Operations team at DoorDash is the driving force behind the In-Store business line’s long-term growth and operational excellence. We work cross-functionally to develop and execute key initiatives that align with In-Store's strategic goals, ensuring scalability, efficiency, and optimal performance across the organization. Our team is focused on leveraging data-driven insights, improving processes, and guiding business decisions that enhance customer experience and foster company-wide innovation.
• DoorDash is looking for a senior Associate Manager, Strategy & Operations to own and accelerate global payments growth for our In-Store business. This is a role where analytical rigor turns directly into growth, for our merchants and for us.
• High visibility: Your work ties directly to the three outcomes the business cares most about: payments attach rate, online GMV per venue, and take rate. You’ll be goaled on them and bring your recommendations directly to senior leadership.
• Raise adoption and GMV per venue: Run experimentation across the whole funnel to grow adoption of payment-driving features (e.g., deposits, cancellation fees, pre-paid experiences). That means shaping pre-sales monetization, sizing the prize for Product, landing quick wins with Product Marketing, and pointing Customer Success and Account Managers to whitespace in the base.
• Solve payments adoption: Diagnose and remove what keeps merchants from adopting payments. It comes down to three things: fees, integrations, and customer effort (time and complexity). Each maps to a different cross-functional partner, and you’ll conduct the train across all of them: setting success metrics, assigning DRIs, and removing or escalating roadblocks to keep timelines on track.
• Place product bets: Partner with Product to identify, size, test, and launch new transactional capabilities across events, gift cards, upgrade templates, marketplace, and merchant tooling.
• Place GTM bets: Own our transactional economic model, including take rates, processing fees, consumer pass-through options, pricing sensitivity, and card mix economics, to maximize payments revenue while incentivizing merchant GMV growth. Build the onboarding motions and playbooks Sales and Customer Success run in market.
• Shape strategy with data: Size market opportunities, analyze segment performance and closed-lost deals, and monitor competitive dynamics, making sure global strategies account for local nuances. Build the dashboards, KPIs, and narratives that turn data into clear recommendations for senior leadership.
• Analytics and modeling: 5-7 years of experience in management consulting, finance, or Strategy & Operations, ideally in a high-growth tech or B2B SaaS environment. Strong data analysis skills, high spreadsheet comfort, and the ability to build financial models that evaluate opportunities and translate into actionable recommendations.
• Experimentation design: Experience designing and reading out pricing, packaging, or GTM experiments.

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