Trust & Safety Manager, Policy & Risk Insights

Responsibilities

• Policy & Governance
• Own Trust & Safety and integrity policies, including creation, iteration, versioning, and deprecation
• Develop policy for emerging risks, informed by incident trends, regulatory developments, and industry practice
• Define enforcement standards and decision frameworks that operations teams can apply consistently and confidently
• Help shape and, over time, own our appeals framework as it takes form, using appeal outcomes as a signal of policy clarity and enforcement accuracy
• Ensure policies are internally consistent, aligned with Terms of Service, and regularly reviewed against real-world incidents
• Maintain a clear policy change log and governance process, documenting what changed, why, and how decisions were made
• Co-own QA and calibration processes with Operations Enablement, and partner with them to ensure policy changes translate into training, workflows, and tooling
• Risk Intelligence & Insights
• Own trend analysis and regular risk reporting across incidents, reports, enforcement actions, and appeals, surfacing what's changing, why, and what to do about it

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