Customer Experience Project Manager

Responsibilities

• CX Program Execution
• Support the execution and delivery of enterprise CX initiatives and programs
• Manage project plans, timelines, milestones, and deliverables across multiple CX workstreams
• Coordinate cross-functional activities to ensure successful implementation of CX recommendations
• Track progress against program objectives and identify risks, blockers, and dependencies
• Maintain program documentation, workflows, and operational processes
• Stakeholder Management
• Partner with client teams including Marketing, Product, Operations, Customer Service, and Analytics
• Facilitate project meetings, working sessions, and status updates
• Serve as a day-to-day point of contact for project stakeholders

Languages