Staff Project Manager

Responsibilities

• Act as a leader in establishing and developing best practices for Project Managers within the Integrations team, to ensure we continue to strive for high quality and effective integrations.
• Support the Director of Integrations on initiatives around process improvement, change management, and the wider company goals, leading some initiatives and contributing to others.
• Line manage a number of Project Managers, supporting and coaching them in their role.
• Contribute to technical and business integrations with clients. This may be via other Project Managers, or by directly running client projects.
• Deliver operational excellence, as part of overseeing a collection of projects. Anticipate potential issues and dependencies, and highlight or escalate project risks where appropriate.
• Develop strong working relationships with our clients. This may include chairing some day-to-day client-facing meetings, but also helping to resolve complex client requirements and bringing any escalations to a calm conclusion.
• Ensure excellent time management of your own tasks, but also assisting others to prioritise, to set goals and to set expectations with clients.
• Maintain all project documentation, and actively promote knowledge sharing within the Integration team, and wider Ravelin teams.
• Proactively engage with the Product team, sharing feature suggestions and interesting scenarios from client conversations.

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