All vacancies
Account Manager - Boston
PagerDuty
Remote · United StatesSalary not disclosedfull-timePagerDuty Careers
PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes.
Responsibilities
- Own a portfolio of existing customers to ensure adoption, value realization, and retention.
- Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
- Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
- Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
- Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
- Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.
Languages
- Work format
- Remote
- Seniority
- Lead
- Posted
- 16 Sept 2026
- Last verified
- In the last 5 days
Similar roles
- Account Manager (Korean Language)SoftConstruct · Armenia · On-site
- Account ManagerSoftConstruct · Armenia · On-site
- Account Manager CopySoftConstruct · Armenia · On-site
- Enterprise Account ExecutiveCanonical · Remote · worldwide
- B2B Pre-Sales Manager"ASBC" LLC · Armenia · On-site
- Business Development ExecutiveSoftConstruct · Armenia · On-site