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Customer Success Manager - US [IC2]
Sourcegraph
Remote · United StatesSalary not disclosedfull-timeSourcegraph Careers
Companies like Stripe, Reddit, and Leidos rely on Sourcegraph to ship faster and with higher quality. We're backed by a16z, Sequoia, and Redpoint, and proud to operate as a globally distributed team that values high agency, direct communication, and customer love.
Responsibilities
- Build relationships with your CS teammates, Named AEs, Field Engineering counterparts, and Digital Program Manager
- Own regular customer engagement for your accounts, developing a strong understanding of their workflows, use cases, stakeholders, and business priorities
- Monitor health, adoption, telemetry, and engagement signals across your portfolio
- Partner with the Digital Program Manager to advance digital programs based on customer insights and engagement data
- Identify accounts requiring deeper engagement, enablement, or risk mitigation
- Partner with Named AEs on customer strategy, renewals, and expansion
- Build multithreaded relationships and expand adoption across teams, workflows, and use cases
- Partner with the Digital Program Manager to continuously improve the scaled CS motion
- Identify clear value narratives across your portfolio of accounts
Languages
- Work format
- Remote
- Seniority
- Lead
- Posted
- 25 Aug 2026
- Last verified
- In the last 5 days
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