Strategic Customer Success Engineer - US

Responsibilities

• Technical Expertise
• Act as the primary technical resource for our largest customers, providing expert guidance on the deployment, integration, and optimization of our products.
• Customer Onboarding
• Lead the technical onboarding process for new strategic customers, ensuring a smooth and efficient setup that meets their specific requirements and goals.
• Support: Provide ongoing technical support and troubleshooting to enterprise clients, addressing their concerns promptly and effectively.
• Customer Advocacy: Serve as the voice of the customer within the company, advocating for their needs and working with internal teams to ensure customer satisfaction.
• Product Adoption
• Partner with clients to align Fingerprint’s roadmap with their priorities while driving broader adoption of our capabilities. Capture feedback on performance and feature needs, collaborating with product and engineering teams to shape direction and deliver long-term impact for both sides.
• Relationship Management
• Build and maintain strong relationships with key technical and business stakeholders within enterprise accounts, driving thought leadership and acting as a trusted advisor and strategic partner.

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