Office Coordinator

Responsibilities

• Leads Front Desk activities in instilling a functioning systems, policies and procedures for the best customer service and office support provision.
• Creates and designs operational protocols to provide best customer service to all Extension Program clients and potential customers.
• Maintains up-to-date client database and works on client conversion to customer and retention.
• Creates and maintains standard procedures manual that has all the details of each course as a product and enables all team members to be on the same page and provide consistent service to customers enabling to convert each client to a customer by advising on the right type of service and course.
• Monitors the registration database and correcting system-caused errors working with ICTS or other input-driven problems caused by registrant errors.
• Works closely with marketing coordinator to support market growth activities and provide up to date info for promotional activities and material to be developed.
• Runs call center activities as well as centralized emails ensuring timely and accurate information provision and client conversion.
• Organizes registration process from A to Z as well as classroom matching with courses and instructors. Sets up the whole system and runs it effectively.
• Keeps accurate database of student’s application forms, photos and sets up a tracking system for timely payments (during the registration period).
• Ensures that the room is ready for class: checks if tape recorders, projectors, chalk and erasers, and other supplies are available (during the registration period).

Languages