Senior Business Systems Analyst, Legal Technology

Responsibilities

• Lead AI solution design and delivery: build, configure, and deploy AI agents and agentic workflows using tools like Claude, Cowork, ChatGPT, and Glean within and across legal applications. This is real implementation work, not exploration.
• Own the legal tech ecosystem as part of our team: serve as one of the technical SMEs across Legal SaaS applications (CLMs, Matter Management, DSAR tooling and more), driving reliability, optimization, and integration quality.
• Build integrations: design and develop workflow automations and integrations using Workato and similar iPaaS platforms, connecting legal systems to the broader HubSpot stack.
• Translate business needs into technical solutions: partner directly with attorneys and legal leadership to understand workflows, surface opportunities, and deliver solutions with measurable impact.
• Drive AI adoption: work alongside the legal team to identify opportunities to embed AI tools (Claude, Glean, Harvey, Workato AI, and others) into day-to-day legal workflows, and support enablement so adoption actually sticks.
• Shape the roadmap: contribute to a technically feasible product roadmap, balancing strategic priorities with iterative delivery.
• Track and communicate value: develop KPIs and reporting to demonstrate the business impact of technology investments to senior legal leadership, including the CLO.
• Stay ahead of the curve: monitor the rapidly evolving legal tech landscape and bring forward-looking perspective on tools, capabilities, and trends.

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