Customer Engineer

Responsibilities

• Lead technical discovery calls to understand the prospect's AI/ML architecture, use cases, and requirements
• Develop expertise in OpenRouter’s products and solutions, and how they can be leveraged to solve business problems
• Assess technical fit, including API integration, model requirements, data residency needs, and compliance requirements
• Design and deliver customized product demonstrations showcasing OpenRouter's capabilities for prospects’ specific use cases
• Create demos to showcase OpenRouter and manage proof-of-concept environments
• Partner with AEs throughout the sales cycle from discovery through close. Respond to proposals and technical questions from customers. Present at customer meetings, QBRs, and executive briefings
• Address technical objections and competitive positioning and support contract negotiations on technical terms, SLAs, and implementation timelines
• Provide feedback to the Product and Engineering teams on feature requests, competitive gaps, and market requirements.
• Contribute to product roadmap prioritization based on customer needs
• Stay current on AI/ML trends and competitive landscape

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