AI Engineer, Customer Success

Responsibilities

• Design agent architectures, write prompts, integrate with external systems (Salesforce, Samsara platform, Customer Success tools), and write clean Python code that the team can maintain.
• Test: Define success criteria and evaluation frameworks before you write the first line of code.
• Build automated test suites that cover real-world scenarios, edge cases, and known failure modes.
• Own the deployment, versioning, and rollback plan for every agent. Ensure agents are production-ready before they reach CSMs or customers.
• Monitor: Track agent performance in production — monitor accuracy, latency, failure rates, and customer outcomes. Detect drift before anyone has to tell you something's wrong.
• Maintain & Iterate: Update agents continuously as Samsara's product evolves, Customer Success playbooks change, and real-world data indicates what needs improvement.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success
• Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
• WHAT YOU'LL ACCOMPLISH
• In your first 30 days

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