Technical Account Manager

Responsibilities

• In this role, you’ll
• Be enthusiastic for interacting and collaborating with other groups within Twilio in your search for the solutions our customers need
• Collaborate with customers’ developers to troubleshoot use of the Twilio helper libraries
• Possess strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams
• Partner with our customers' and their developers, architects, and support personnel to tackle complex problems with potentially very costly and far-reaching consequences
• Work collaboratively with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs
• Understand customer trends, analyze patterns, drive betterments and report what you observe to the management team in order to better improve our support process is a key part of the role

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