Digital Customer Success Manager, AI & Automation

Responsibilities

• Customer Journey Optimization: Pinpoint friction points in the customer experience, create proactive interventions, and turn interactions into automated, personalized journeys.
• End-to-End Execution: Write code, execute experimental tests, and continuously maintain production solutions.
• Cross-Functional Alignment
• Partner across teams to ensure a cohesive experience for all users.
• Success is measured by key customer outcome metrics, including increased adoption, minimized churn risk, and higher NRR tied to the agents you deploy.
• This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.
• You should apply if
• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to…
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.

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