Principal Technical Program Manager- Agent Quality and API Governance

Responsibilities

• Agent integrations and tool ecosystem
• Drive standardized tool-calling interfaces, action schemas, and integration patterns across internal and external ecosystems.
• Partner with Security and Identity teams on authentication, token exchange, permission scopes, tenant isolation, and credential management.
• Improve onboarding and lifecycle management for teams and partners adding tools, skills, and automated actions.
• Agent quality and observability
• Define practical quality measures for agent accuracy, task completion, tool selection, groundedness, safety, and user experience.
• Establish representative test sets and eval benchmarks, golden scenarios, and regression practices for prompt, model, tool, and workflow changes.
• Partner with engineering teams on agent traces and telemetry that make multi-step execution, tool failures, latency, and quality issues diagnosable.
• API monetization, governance and runtime controls
• Lead rate limiting, tenant quotas, concurrency controls, and traffic-shaping strategies across agent APIs and automation triggers.

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