Senior Customer Support Specialist

Responsibilities

• Provide timely and professional customer support through live chat, email, Telegram, and other communication channels.
• Handle customer inquiries related to account registration, verification (KYC), deposits, withdrawals, trading, and platform functionality.
• Manage relationships with assigned customers, including direct communication through Telegram, providing personalized assistance and regular follow-ups.
• Resolve complex customer issues, complaints, and escalated cases efficiently.
• Coordinate with internal teams to investigate and resolve customer-related issues.
• Monitor pending customer requests and ensure timely resolution.
• Assist customers with account-related questions and guide them through platform features and services.
• Maintain accurate records of customer interactions and support cases.
• Identify recurring customer issues and suggest improvements to support processes.
• Support and guide junior customer support team members when needed.

Languages