Sr AI Architect - Conversational AI

Responsibilities

• In this role, you’ll
• Define and drive a long-term AI/ML architectural vision that aligns with Twilio’s business goals, specifically focusing on how data and memory power the next generation of customer engagement.
• Own the strategic roadmap for Twilio’s ML/AI Ops platform and tooling, ensuring a unified approach to model development, deployment, and lifecycle management across all platform capabilities.
• Evaluate and implement modern LLM architectures, RAG systems, MCP/tooling frameworks, and inference optimization techniques.
• Lead architecture for agentic AI systems including orchestration, reasoning, tool usage, and contextual grounding.
• Stay current with rapidly evolving advancements in LLMs, agent frameworks, reasoning systems, and AI infrastructure.
• Transition seamlessly from high-level strategic communication with executives to deep-dive code reviews and pair programming with engineers.
• Partner closely with Product Management to turn a roadmap into a sequence of technical milestones, ensuring that technical investments always map to customer value.
• Have a 'player-coach' mentality, and contribute hands-on technical expertise while providing strategic direction and mentorship to the team.

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