Manager, Alumni Engagement & Operations

Responsibilities

• Alumni Engagement & Communications
• Own the alumni communications calendar, planning multi-channel outreach (Slack, email, SMS, LinkedIn) for cohort graduations, coaching milestones, events, and support-window reminders.
• Write and launch campaigns end to end: copy, audience segmentation, cadence, forms, and follow-up tracking. This includes welcome campaigns for new cohorts and promotion of live programming such as mock interview labs and career co-working sessions. Use AI tools to draft, personalize, and translate messaging at scale,…
• Manage the alumni Slack community, including tenure-based channels, invite links and their limits, welcome messaging, and the alumni LinkedIn network. Keep these spaces accurate, active, and limited to eligible members.
• Run outcomes and profile-update campaigns that collect placement data, resumes, and LinkedIn profiles from alumni. Use Typeform logic (e.g., hidden fields) so one message can serve several eligibility groups.
• Partner with coaches on newly placed alumni and contributor stories to strengthen peer-to-peer engagement.
• Automation & Workflow Systems
• Design, build, and maintain automations that remove manual work from alumni and coach operations. Examples include channel lifecycle automation that moves alumni between tenure-based Slack channels, welcome bots, personalized coach-to-alumni DM tools, coach assignment, and welcome email sequences.
• Build with Google Apps Script, the Slack API, Connected Sheets, and no-code tools, working within platform constraints such as plan limits, rate limits, and execution timeouts.
• Engineer for reliability: dry-run and test modes, validation before writes, run logs, safe-failure logic, and manual override paths.

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