Senior End-User Support Engineer

Responsibilities

• Provide end users on location with a mix of hands-on and remote support services
• Manage the setup and configuration of computer hardware, systems, printers, and scanners
• Partner with service providers and network engineers to work through technical issues
• Ensure meeting room equipment remains in good working order through consistent care
• Guarantee tickets are processed according to SLA guidelines and timely response expectations
• Lead software installation initiatives and troubleshoot any related complications
• Handle incident tickets across their entire process, from the initial report to final resolution
• Perform regular maintenance in the server room to ensure dependable equipment function
• Coordinate the organization and upkeep of IT equipment cabling
• Adhere to documented IT Work Instructions when carrying out standard duties

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