Senior Internal Communications Manager

Responsibilities

• Internal Communications
• Own the internal communications strategy, calendar, and multi-channel distribution framework, spanning both the People and COO organizations
• Write and edit clear, engaging content for internal audiences across our internal wiki and other channels
• Craft consistent messaging on company updates, initiatives, and achievements
• Support leadership on change and reorg communications, ensuring transparency and buy-in
• Manage and optimize internal communication channels (email, intranet, Slack, and other digital platforms)
• Develop and maintain a crisis communications plan for unexpected events affecting the company and its employees
• Employee Listening
• Design and run an employee listening framework across employee groups (e.g., ERGs) and around key moments (e.g., reorgs), at a minimum quarterly cadence
• Establish feedback mechanisms to gauge the effectiveness of communications and programs, and translate what you hear into action

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