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IT Support Specialist
6sense
Remote · United StatesSalary not disclosedfull-time6sense Careers
6sense is looking for an IT Support Specialist who is passionate about delivering exceptional employee experiences through world-class IT support. This role combines hands-on end user support with administration of modern workplace technologies, identity systems, SaaS applications, endpoint management, and AI platforms.
Responsibilities
- Provide Tier 1 and Tier 2 support through tickets, chat, email, and remote support sessions.
- Support macOS, Windows 11, Microsoft 365, Teams, Slack, and Zoom environments.
- Manage user lifecycle processes including onboarding, offboarding, access requests, and role changes.
- Administer and troubleshoot Okta, Entra ID, SSO, MFA, and identity-related services.
- Support and manage SaaS platforms including Microsoft 365, Slack, Zoom, 1Password, GitHub, Claude Enterprise, and Workato.
- Deploy, configure, and maintain endpoints using Intune, Iru, and CrowdStrike.
- Maintain accurate asset inventory and device lifecycle management.
- Support Microsoft Copilot, Claude, and other AI technologies while promoting responsible AI practices.
- Develop scripts, automations, and workflow improvements that reduce manual effort and improve efficiency.
- Create and maintain documentation, knowledge articles, and standard operating procedures.
Languages
- Work format
- Remote
- Seniority
- Mid
- Posted
- 12 Oct 2026
- Last verified
- In the last 5 days
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