Analyst, State Dispute Operations

Responsibilities

• Prepare and submit filings: Enter and submit state dispute and arbitration requests through state portals, agencies and arbitration entities, following each state’s documentation and formatting requirements.
• Track deadlines, fees and payments
• Monitor filing and response deadlines, process fees and confirm payers pay awarded amounts. Follow up when a payment is late or incorrect.
• Manage inbox and correspondence
• Monitor shared inboxes, respond to payers, state agencies and arbitration entities, and log next steps for each case.
• Keep case records accurate: Update internal systems and spreadsheets with case details and statuses, and close disputes only once they’re fully resolved.
• Follow state requirements: Work from state references for eligibility, deadlines, forms and fees, and flag rule changes or gaps so the references stay current.
• Flag data issues: Tell our analytics and product teams when a case file is incomplete or inaccurate.

Languages