Payment Operations Specialist

Responsibilities

• Own Daily Payment Operations
• Review, validate, and deploy approved deals, ensuring financial details, documentation, payment schedules, and approvals are accurate.
• Execute and monitor vendor payouts, customer collections, refunds, and other money movement activities across payment rails and currencies.
• Perform daily cash and payment reconciliations, investigate discrepancies, and resolve failed, returned, duplicate, or misapplied transactions.
• Independently manage time-sensitive priorities while maintaining accuracy and meeting banking deadlines.
• Investigate, Question, and Improve
• Challenge unusual transactions, inconsistent information, or suspicious payment instructions before processing.
• Investigate operational issues and platform bugs, identify root causes, assess their broader impact, and drive resolution.
• Develop a strong understanding of our platform and the end-to-end transaction lifecycle, from deal origination through funding and repayment.
• Identify opportunities to simplify, automate, and scale workflows using modern tools, including AI agents and automation.

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