Principal Customer Success Manager, Public Sector & Enterprise - BLX & Nord (Dutch speaking)

Responsibilities

• Build Strategic Trusted Advisor Relationships
• Partner with senior public sector stakeholders, IT leaders, and transformation directors, as well as leaders in commercial accounts across Benelux and the Nordics, to align Atlassian solutions with their strategic priorities.
• Champion Cloud Migration & Digital Transformation: Guide public sector and commercial customers through major transformation initiatives with a primary focus on cloud migration scenarios, helping organisations transition from legacy/on-premise deployments to Atlassian Cloud. Enable customers to harness our AI…
• Drive Value Realisation & Success Planning: Formulate and execute comprehensive Customer Success Plans and Executive Business Reviews (EBRs/QBRs), ensuring measurable ROI, high user adoption, and long-term customer health across complex public sector and commercial accounts.
• Navigate Customer Governance & Ways of Working: Adapt to differing governance, data and security requirements, and procurement processes across public sector and commercial customers to overcome adoption blockers and support deployment.
• Cross-Functional Alignment
• Collaborate closely with Enterprise Sales, Solutions Engineering, Cloud Migration specialists, Product teams, and Atlassian Solution Partners to advocate for customer requirements across both public sector and commercial accounts and ensure smooth customer lifecycle delivery.
• Your Background

Languages