Customer Education Program Manager, Live Learning

Responsibilities

• Own the Customer Success live-learning program, bringing existing programs together under a shared calendar, planning process, and consistent customer experience. Establish a clear process for evaluating, prioritizing, and developing new ideas.
• Make sessions easier to run.
• Own registration, reminders, session setup, presenter preparation, live production, surveys, follow-up, and recording handoffs.
• Build reusable templates and clear operating practices that reduce repeated work.
• Design learning around customer needs.
• Partner with presenters and Customer Education Program Managers to define the audience, intended outcome, format, and supporting resources.
• Develop session outlines, exercises, facilitator guides, and other materials that help customers apply what they learn.
• Help experts become effective presenters. Define what a high-quality session looks like, run rehearsals, coach presenters, and improve how sessions handle questions, participation, pacing, and mixed experience levels.
• Host and facilitate selected sessions.
• Lead or co-facilitate learning where it serves the program, moderate questions and activities, model effective teaching, and help test new formats.

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