Fraud Investigation Officer

Responsibilities

• Investigate fraud cases and determine appropriate outcomes based on available evidence.
• Analyze transaction patterns to identify fraud trends and emerging risks.
• Document investigation findings and maintain accurate case records.
• Support fund recovery efforts by engaging internal and external stakeholders.
• Escalate complex or high-risk cases in a timely manner.
• Recommend process and control improvements based on investigation findings.
• Collaborate with Product, Operations, Compliance, Customer
• Support, and other stakeholders to resolve fraud-related issues.
• Ensure investigations are completed within agreed service levels (SLAs).

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