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Customer Success Associate - Spanish & English speaker (remote)

Instructure

Remote · Hungary, United KingdomSalary not disclosedfull-timeInstructure Careers
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We are looking for a Customer Success Associate (CSA) to join our Customer Success team, supporting our growing customer base across Central and Southern Europe, the Middle East, and Africa (EMEA), primarily within the Higher Education and Vocational Education sectors. In this role, you will hold a direct book of business covering our Tier 3 medium-sized accounts across the region.

Responsibilities

  • Build and nurture meaningful relationships with key customer stakeholders to ensure alignment with their desired outcomes.
  • Develop a deep understanding of key customer business drivers and challenges, proactively offering tailored solutions through Instructure’s products and services to promote innovation and best practice.
  • Drive customer adoption of Instructure solutions to enhance business outcomes and overall customer satisfaction.
  • Collaborate closely with the Sales team to drive customer growth and facilitate pipeline generation.
  • Partner with CSMs, Sales, and Renewals to grow market share, prepare reports for strategic meetings, and resolve complex escalations.
  • Develop one-to-many digital campaigns, FAQs, and standardized response templates.
  • Maintain CRM data integrity (Salesforce and Gainsight), own EMEA playbook documentation, and execute feedback-driven action plans.

Languages

    Work format
    Remote
    Seniority
    Mid
    Posted
    9 Oct 2026
    Last verified
    In the last 5 days

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